The savings account that an Illinois mom opened with her teenage son worked well, until bank fees piled up on a low balance.
Daniel Ganziano used the account to store pay from his job. When the balance fell to $4.98, he received a letter telling him that a $9.95 low-balance monthly fee had been imposed six days earlier. That fee overdrew the account by $5.10, and daily $28 overdraft fees soon ballooned the amount owed. By the time he got the letter, he owed $229.10.
Daniel’s mother Melinda, who had urged him to open the account, paid the fee and they closed the account. They eventually got the money back, after they complained to a local TV station’s consumer advocate. Lesson learned? Melinda says, “Banks are not the way they used to be.”
At Directo, we clearly communicate our low fees, and our customers find that they save hundreds of dollars yearly that would have gone to check cashers. Plus, they have the security of funds held in an FDIC-member bank.
Read the full story here.